Your decision to engage CoreSite is the beginning of a highly collaborative partnership; your post-sale experience is a critical success factor. Nearly every organization understands the benefits of hybrid IT and has or is planning to turn to colocation to support their critical workloads and interconnection requirements. As documented in the 2024 State of the Data Center report, 98% of the organizations surveyed said they have currently adopted or plan to adopt a hybrid model using colocation, private cloud and public cloud.
Client Services – Enabling Your Success
If you are planning to or have made the decision to partner with CoreSite to fulfill your hybrid IT colocation needs, you’ve made an excellent choice.
CoreSite’s mission is to empower a more connected future. Our Client Services goal is nothing less than your whole-hearted satisfaction and success. Everything we do in Client Services is focused on achieving this goal. We know that a world-class support experience and great relationship, in addition to great data center capabilities, are essential. With that in mind, we designed a customer journey that enables success.
CoreSite’s customer-focused Client Services team orchestrates your journey in alliance with our data center operations and support teams, who also are fully invested in your success.
Project Management
Client Services works in concert with you during every step of your IT migration to deliver an exceptional, predictable and reliable installation experience. Dedicated Project Managers are assigned and tasked with delivering your services on time and at the highest quality. Once you’re fully deployed and your interconnections are established, our support organization will remain by your side to satisfy your every support need.
Communication quality and timing are very important aspects of every installation project. To that end, our Project Managers carefully manage communications, so you receive relevant information at the appropriate times, in the appropriate forms, via your preferred communications channels from the first day to the last of every installation project.
Customer Support
CoreSite’s customers include companies in industries ranging from telecom to transportation, software developers to service providers and healthcare to hospitality organizations. Obviously, various companies require different levels of support.
In addition to our on-site technical data center operations team, CoreSite also offers Support as-a-Service, a three-tiered model that aligns to the complexity of your deployment and in-house resources who work with us. Our support model is designed with a simple outcome in mind – meet customers where they’re at. This ensures that we’re fulfilling your very specific needs and expectations and that we align our resources to complement your resources.
You expect to be able to communicate and interact with CoreSite via multiple channels, and on your own terms. You can engage our team via phone, email and through the MyCoreSite Service Delivery Platform. MyCoreSite is a multi-function platform providing you complete control, which includes data center access requests, ordering services (which for several of our interconnection services initiates zero-touch, automated provisioning), environmental reporting, compliance reporting and support requests – all services you need in day-to-day infrastructure management. We are committed to providing a best-in-class, omnichannel digital experience and we continue to invest in our platform based on what’s important to you.
Voice of The Customer Program
I’m proud that we serve many of the most forward-thinking and innovative companies in the world and I’m proud of our teams, who deliver exceptional results based on our most important metric: your experience and implementation value.
We manage a Voice of the Customer Program to ensure we maintain a listening capability and to ensure our strategy, plan and execution has your perspective at the forefront of every process and decision.
Every company succeeds based on the experiences and relationships they create for their customers – that includes colocation data center providers. I’m proud to be leading a team that is committed to making your experience unparalleled in our industry and to help refine and innovate our services and support offering for our most important customer – you.
Whether you are just beginning to evaluate data centers or have been a CoreSite customer for years, I welcome your feedback.
For more information on CoreSite and how our Client Services Team can help ensure the success of your colocation data center deployment, contact us today.